TIMOTHYTCCHIN

Leading DevOps and Software engineering initiatives for an Internal Developer Portal product

• •Built and scaled a cross-functional Software and DevOps/SRE engineering organization, establishing the systems that drive performance via structured 1:1, clear performance feedback cycles and career development frameworks that give engineers a path to grow and a reason to stay
• •Own full delivery accountability by leading Agile sessions, managing engineering timelines and setting expectations with management and business stakeholders; translating product initiatives into executable roadmaps and ensuring commitments are met quarter over quarter
• •Defining and driving the technical and architectural designs for the Venue.sh platform; Making decisive architecture calls, running design review sessions to pressure-test decisions and owning the outcome. When critical systems break, stepping in directly to help diagnose and resolve issues.
• •Serving as the team's engineering voice upward and outward; representing the team in the larger organization when it comes to incident and operations monthly meetings
• •Building a Generative AI system that integrates with the Internal Developer Portal (IDP) (Venue.sh) turning it from a static information hub into an interactive, conversational hub with context about your CI/CD practices reducing support tickets by 90% and lead time for changes from hours to 5 - 10 minutes
• •Designed and implemented multi, high availability Kubernetes cluster solutions that includes an Observability (OTEL) solution for our platform mixing different classes of server pricing, network topologies and applications to significantly reduce costs by $1000/month.
• •Engage closely with product and business teams to shape product vision and drive successful market integrations. Providing feedback as part of the Initiative, UX and research process.

Spearheaded technical solution design and project strategy for top new and existing logo clients, breaking down silos and implementing new processes to improve organizational agility

• •Advised on integrations and platform scalability, ensuring that technical solutions aligned with long-term business strategies. Working with account managers and project managers to not only deliver existing requirements but also expand into different areas of the existing relationship.
• •Served as the subject matter expert, communicating complex technical concepts to executive leadership and cross-functional teams. Helping the teams across the organization and roles understand the end goal through DevOps principles of people, processes and tools.
• •Leading a rapid transition from SaaS hosting to AWS for key customers, delivering operational readiness within two weeks and achieving cost savings exceeding $100K
• •Leading a team of 5 consultants to migrate 20 years of legacy projects from SVN to GitLab for a major financial institution, consolidating different build processes (e.g. Jenkins, bash, make, etc.) pipelines and modernizing CI/CD workflows. Collaborated with 10 cross-functional customer teams to ensure seamless integration, adoption and security posture. Served as the Principal DevOps Consultant driving enterprise-wide modernization initiatives.
• •Led the rollout of a full Dev-Staging-Prod environment supporting 27 brand single-page applications built with Nx enabling teams to ship 2x faster with improved feedback. Orchestrated a rapid migration from Netlify to Amazon ECS in just two weeks in response to strategic changes. Partnered with software engineering leadership to ensure scalability, maintainability, and delivery excellence.

• •Transformed monolithic Java legacy applications into a containerized solution using Docker and Kubernetes reducing the build and deployment time by 5x
• •Managed a dual-role team, integrating DevOps and IT operational practices to ensure high-quality, scalable deployments across multiple environments
• •Working and coordinating with multiple colleagues around the world in shaping the infrastructure of both cloud and on-prem servers and infrastructure